Suspicion of an incorrect tracking number for a delivery not received | Members help members

chrizzi83 · 2026-04-24T13:02:00.931000Z

Dear eBay community, I am reaching out to you regarding an item I have not received (an iPhone) that I purchased on 17/04.The seller stated that the item was shipped on 18/04 via DHL.However, the original tracking only shows the drop-off, with no further status changes to this day.After the seller initially promised a refund, he then referred to processing it through Buyer Protection. I therefore opened a case accordingly.As part of this case, the seller entered a new tracking number, which may differ from the one originally provided. However, I am unable to access the tracking, as the error message (“Your session has expired”) keeps appearing repeatedly.There is therefore reason to suspect that an incorrect or manipulated tracking number was provided, which could suggest that delivery has taken place. I therefore ask you to review the matter and to clarify it accordingly within the framework of Buyer Protection. Kind regardsChris

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