@verena@ebay | Members help members

roszamak · 2026-01-26T18:52:00.957000Z

Hello,I hope I'm doing this right; I don't know how to contact you personally here. This is my first inquiry here and you were recommended to me for my issue. So here is the following detailed description of the situation:Problems with seller regarding returnFollowing situation:On 8.01.2026 I ordered via Ebay with buyer protection the item GHD Duet Blowdry Limited Edition Hair Dryer Brush Cherry Chic, item number: 127423284697 for a price of 248 euros as new and unopened, in original packaging (This is far below the manufacturer's price for this device as new) Payment was made via Klarna.I was not informed either in the text of the listing or in an email about the restricted right of withdrawal for this item. There were also no seals on the device, as would otherwise be the case with hygiene products.The device arrived at my place on 10.01.2026. I did notice that the packaging was already damaged, and my husband also noticed this when he unpacked the box for me. However, I did not see this as a problem, as I assumed that at that price (far below the manufacturer's price) the item was probably a return and therefore the packaging had already been used. For me, what mattered in the purchase decision was whether the device was suitable for my hair and did not get too hot, as my hair is very damaged.I tried the item within the intended scope for such items (as one could also do in a store), i.e. I switched it on and waited until it heated up to determine how hot it gets (the opinions in the reviews vary widely regarding the device's heat development). Since I have very sensitive hair and found it too hot, I did not style my hair with it in order to avoid further ha**OUCH**age, but instead decided to return it within the scope of my legal right of withdrawal.Therefore, on 18.01.2026 I initiated the return via Ebay without giving a reason, which is not required under the right of withdrawal anyway. On 20.01.2026 I received the refund from Ebay. The refund process is therefore completed.On 22.01.2026 it was delivered to the seller according to the item overview (according to the Ebay refund overview).The seller contacted me on 23.01.2026 via Ebay message and claimed that the packaging was damaged (the packaging was already damaged when it arrived with me) and that there were hairs on the brushes, which also could not have been the case, since I did not use the device as intended, but only switched it on once and checked the heat development). That the packaging was already damaged and that I returned the device in proper condition (without damage such as hair, etc.) can also be testified to by my husband, who unpacked the item for me and packed it back up again for the return. Corresponding photos with hair can also simply be staged. On this basis, the seller demanded compensation for loss in value of 100 euros. When I رفضed this, since the return on my part was proper, the seller first offered me a discount of 20 euros, then one of 35 euros, so that I would take the item back, which was not an option for me, as I am not paying for something I cannot use.Again, the seller is now demanding compensation for loss in value from me. Since I was unaware of the restricted right of withdrawal for this item (there was no instruction from the seller about this, without which he cannot even demand compensation for loss in value, even if it were justified) I initially thought I would have to accept it, because it is effectively my word against his.However, after informing myself about it, I can only reject the claims for the following reasons:Not justified, the item was returned properly and the return including refund via Ebay is completed.No notice of the restricted return policy from the seller before purchaseThe item was also not sealed, the alleged hairs could have gotten onto the device in other ways at any time. It is also questionable whether it was really exactly the curling iron I returned, since the seller offered and sold several of the same product.Now the seller is putting pressure on me to pay something here and is threatening legal action.Am I right in my view or do I really have to pay, even though I did nothing wrong?Thank you for the willingness to help here.

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