Seller does not accept cancellation | Members help members

simopeter-1 · 2025-09-08T14:32:30.546000Z

Dear community, dear community team, I bought a camera lens (SIGMA) a few days ago (03/09). The seller is commercial. I am a consumer. Yesterday (before shipping), I declared my withdrawal, both via eBay message and by email, and at the same time I also started a return request. The seller replied to this immediately with "Dear customer,Dear customer,in principle, we are always open to returns and strive for customer-friendly solutions. In this case, however, there is no fault on our part, and before the purchase you had the opportunity to view all the information in the listing.in principle, we are always open to returns and strive for customer-friendly solutions. In this case, however, there is no fault on our part, and before the purchase you had the opportunity to view all the information in the listing.The package has already been shipped and is on its way to you. For this reason, we unfortunately cannot accept your return request.The package has already been shipped and is on its way to you. For this reason, we unfortunately cannot accept your return request.We are truly sorry that we cannot offer any other solution here, and thank you for your understanding.We are truly sorry that we cannot offer any other solution here, and thank you for your understanding.Kind regards" replied. Now, in hindsight, I also saw that the seller had stated "No returns" on almost all of his items, which of course is not correct under consumer law; for online purchases, the consumer has a right of withdrawal. I then wanted to clarify this with him yesterday before he shipped the package - but the seller then said he was going to the post office at 10:30 p.m. and "quickly" drop off the package, so I have now refused acceptance as a precaution and also informed him that, of course, I will cover return shipping costs as required by law. Now my question: what is the best next step? I’m not getting any more response from the seller; should I wait until the package comes back to him? Can I then open an eBay case, or can you intervene earlier here? Attached is also a small excerpt (the messages I sent after the first two came after his rejection of the return) Thank you very much!

Discussions

Seller does not accept cancellation | Members help members | eBay Germany