I returned an item because the item description was incorrect. The seller denies receiving it, even though DHL's investigation confirmed delivery.Since delivery is not registered in the eBay system, I can't involve eBay. What can I do now?

Hello @koenig.christian911 , thank you very much for your contribution regarding a return. Since you uploaded the shipping label in your return as a message, I was able to decide the case in your favor and initiate a refund to your original payment method. @oskar_der_wikinger thanks for the tag. Kind regards Elke

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Seller denies return | Members help members | eBay Germany