Seller double charge shipping label | Members help members

97saidb · 2026-07-08T19:44:18.639332Z

Hello eBay Support,I would like you to review what I believe is an incorrect charge to my seller account regarding a shipping label that was not used.The buyer purchased an item for €130.19 (including €6.19 shipping costs). The shipping label for €6.19 was created through eBay and the costs were initially deducted correctly from my payout.After the purchase, however, the buyer informed me that the stored delivery address was incorrect. Since I could not ship the order to a wrong address, the order was canceled at the buyer's request so that they could buy the item again with the correct address.The shipping label created for the first order was never used at any point. There was no shipment and no use of the shipping service.After the cancellation, the refund to the buyer was completed, but the shipping label fee of €6.19 was then charged to me again or not credited. In my view, this resulted in a double or unjustified charge.The buyer then purchased the item again. For this second order, a new shipping label was created and the shipping costs were billed correctly.I therefore ask you to review the original label fee of €6.19 and credit it to my seller account, as the label was not used and the cancellation before shipment was due to an incorrect address reported by the buyer.Thank you very much for your support.

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