Seller says they have not received the package | Members help members

futter-krause · 2026-04-17T20:38:08.774000Z

Hello,the buyer says that the item (a bottle of vitamins for animals) arrived damaged. In response, I sent him a replacement, even though the situation already seemed a bit unclear to me.Now he claims that the second package never arrived. According to Hermes tracking, however, the delivery was delivered to the recipient's address.I have already requested an investigation, but have not yet received any feedback. The buyer keeps writing to me and asking where his package is.eBay advised me to ignore him for the time being. The buyer himself does not want to open a case and is not taking any action in that direction either. I can't open a case myself.What would you do in this situation?

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Seller says they have not received the package | Members help members | eBay Germany