Seller poses as another company; forgery; fraud | Members help members

raffk890 · 2025-10-05T14:03:47.511000Z

I ordered a product on eBay from a shop registered as a commercial seller, which according to its seller profile is operated by a German GmbH. After I received the product and got no response from the seller via direct message (and I wanted to return the product), I simply used the imprint contact details accordingly. However, I then received the information that this said GmbH has nothing at all to do with the eBay shop and that the actual operator is simply posing as this company and misusing the data, so that as a result the shop was also removed/is no longer accessible (since the GmbH contacted eBay + filed a criminal complaint). In addition, due to the poor quality, I now also suspect that it could be a counterfeit. Despite all this, eBay claims that a refund of the amount paid (+ return shipping or similar) is not possible at all (the employees on the phone act as if it were simply a normal return because I didn't like it). Can that really be correct?

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Seller poses as another company; forgery; fraud | Members help members | eBay Germany