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Seller presents themselves as a private seller, but is actually operating commercially
Summary: nobletech_electronics reports a problem with a seller on eBay who presents themselves as a private seller but offers numerous new items in large quantities and variants, which points to commercial trading. Despite reporting it to eBay, the situation is not being reviewed satisfactorily. meinehexe11 suspects that the number of items is too small for eBay to take action. perfect-sally shares the frustration about eBay's response to such reports, and another participant points out that eBay does take action in the event of violations, but these are often not visible. nobletech_electronics emphasizes the importance of a manual review of the seller account as a whole and asks for a thorough review of the evidence collected.
Hello everyone,
I bought new goods from a seller marked as private. However, on his account he offers numerous new, similar items with variants, quantities, and volume discounts. To me, that clearly seems commercial.
Nevertheless, the seller is invoking “private sale” and therefore excludes returns.
I have already tried this through the eBay reporting system, but the report seems to be checked automatically and the issue is not being properly recorded.
Does anyone know how you can get something like this specifically reviewed by an eBay employee?
Thanks!
miriam@ebay
Hello @nobletech_electronics and everyone else! As an additional general note from our legal portal: whether someone is acting privately or commercially does not depend solely on the number of current listings. What always matters is the overall picture of the selling activity.
eBay reviews corresponding reports and takes appropriate action when violations are identified. However, which measures are taken in individual cases is not always directly visible to outsiders. You can find further information and clues in our legal portal, and the report will be followed up on.
Kind regards
Miriam
nobletech_electronics
OP1 month agoThanks for the general hint. But that is exactly what this overall picture is about here. It’s not just a matter of “many current offers,” but of numerous new items, multiple identical or similar goods, variants, available quantities, bulk discounts, recurring offers, and a recognizable sales pattern.
At the same time, the seller expressly cites their supposed private status in order to exclude returns and consumer rights. It’s exactly this combination that is the problem.
If eBay actually reviews the report, that is of course welcome. However, an automated standard reply doesn’t help much in such a specific case. What would be decisive is a manual review of the entire seller account and sales history, not just a single listing.
I have already documented the relevant listings and the communication, and therefore hope that the case will in fact be reviewed based on the overall picture.
perfect-sally
Mentor1 month agoOh dear, a fight against windmills 😣
You can report it as often and as much as you want and eBay doesn't care.
The reports are followed up in a sense, either by an AI that is useless anyway or by real employees who of course have a completely different opinion.
However, maybe at most 1 in 100 or even more reported sellers will eventually actually be asked to convert their account to a business account.
nobletech_electronics
OP1 month agointeresting, apparently that's a common trick...
meinehexe11
Mentor1 month agoHi there.
Do you happen to have an item number?
nobletech_electronics
OP1 month ago137558036080
meinehexe11
Mentor1 month agoI passed it on. But I think with only 23 items, he falls out as a private seller.
And yes, I know what you mean, but that will be too little for eBay.
nobletech_electronics
OP1 month agoThanks!