Seller refused the return even though he sold the wrong item | Members help members

mskupch · 2025-09-12T20:42:48.681000Z

Hello, I bought an item on eBay, and it is a roof rack for a car. In the listing, it was offered as a roof rack for the Mercedes Benz GLE W167. When it arrived, I realized that it didn’t fit. I then started looking into it to rule out the possibility that I had made a mistake. I then researched the manufacturer and it turned out that the roof rack is for the GLE C167 - so it only fits the coupe and not the SUV as stated in the listing. I have now pointed this out to the seller and asked them to take it back. They رفضed this. The fact is, though, that the item description was wrong and as a result the roof rack does not fit my car. Now I’m stuck, because on the eBay platform it says: the seller has refused the return and this decision is final. How can I now activate buyer protection on eBay? As I said, it’s not about not wanting an item anymore, but about the fact that the seller simply sold something wrong or listed their item incorrectly, and it is therefore useless.

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Seller refused the return even though he sold the wrong item | Members help members | eBay Germany