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Seller doesn’t respond, no matter how many times you message them.
There is no response. Neither to orders nor to complaints about defects.
The eBay buyer protection is apparently just a myth too. Can anyone help me? Or is the only option never to buy on eBay again?
6 comments
petersmodellbahnstuebchen
Mentor1 month agoHi @jenny.engelchen
eBay buyer protection is not a myth, but reality. You just have to use it by reporting an item that wasn’t received, a defective item, or one that doesn’t match the description. Just open a case with the appropriate reason, then the seller has to respond.
If you have questions for the seller, you can contact them at any time, provided you didn’t order from outside Europe.
Best regards from the Baltic Sea
Peter
perfect-sally
Mentor1 month agoMessaging the seller does not activate buyer protection! You actually have to do something and open a return with the correct reason. The seller has to pay for the return shipping and refund you after receiving it.
If it's an order that hasn't arrived, you report an item not received.
jenny.engelchen
OP1 month agoThanks for your feedback, Perfect-Sally. I didn’t express myself very well. I have a defective item and would like to speak with the seller. But they aren’t replying. I’ve tried contacting eBay, but that’s just going around in circles too. The AI isn’t any help either, unfortunately. I just wanted to know if there are others who have these kinds of problems too?
perfect-sally
Mentor1 month agoIf the item is defective and fewer than 30 days have passed since delivery, you can still open a return.
Once 30 days are up, you can try it through the payment provider.
With Klarna there are 120 days, with PayPal even 180 days from purchase.
If the purchase was longer ago, the seller’s warranty obligation actually applies, but you have to enforce your consumer rights yourself and without eBay’s help.
You can find contact information for eBay in the legal notice.
jenny.engelchen
OP3 weeks agoMany thanks to everyone, and sorry again for my unclear explanation… I ordered a lot from the seller and wanted to contact him directly, since one of his products was defective a few days after delivery. I had hoped for an exchange. But unfortunately, I wasn't able to get in touch with the seller.
petersmodellbahnstuebchen
Mentor3 weeks agoHi @jenny.engelchen
If the deadline for seller protection (30 days) has not yet expired, you can report an item that does not match the description.
Unfortunately, exchange or replacement delivery isn’t really provided for on eBay. Only a refund if the item does not match the description.
Best wishes from the Baltic Sea
Peter