Seller no longer responds after return for repair | Members help members

drinksland55 · 2026-07-09T10:10:32.862412Z

Hello everyone,In November 2025, I bought a litter box through eBay.de. After about six months, it completely stopped working.The seller agreed to repair it and sent me a return label. I sent the device back; according to DHL, the shipment was delivered.Since then, the seller has not responded anymore and is not telling me either the status of the repair or a date for the return shipment.Through eBay Help, I can't find a suitable way to open a case. What steps would you recommend in this situation?Thank you very much for your help!

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Seller no longer responds after return for repair | Members help members | eBay Germany