Seller scams, and now I'm the one suffering the consequences | Members help members

danen9777 · 2025-10-28T11:19:17.041000Z

Hello, I am danen9777. Here’s my current situation. On September 28 I won these items at auction: item number 127385518782The seller’s listing contained no information whatsoever, so according to the terms and conditions the photos had to be used.In the photos, a total of 7 games could be seen.I received 5 games and one DVD video.I communicated this directly to the seller, who right away made it clear through statements like “I can’t supply the missing items” and “I sold it way too cheap anyway, send it back,” that something was not quite “right” on his part from the very beginning.Under contract law, I demanded complete replacement delivery and at the same time informed eBay about the situation. I clarified once again what had arrived here and that it did not match what I had bought and paid for. eBay then opened a case on October 1, with reference to replacement delivery, which was decided in my favor the very next day. Money was refunded, case closed. When I saw that, there was still an email from eBay in my inbox with the wording “Your return shipping label is now ready.” When I then clicked the link, I only got to the closed case, nothing else. From past experience, it is not unusual for eBay to leave both parties the money “as a gesture of goodwill” if the corresponding accounts have mostly positive feedback. Thinking that way, I did not pursue it any further; for me the matter was settled. On October 18 I then received an email from eBay, with the seller’s forwarded message in which he threatens me with the police and a report.I was completely confused by this, called eBay, and there I was told that the seller would not leave it alone until it was forwarded (probably because I had blocked him in the messages as it was heading toward a case being opened). Here too, there was no indication from eBay that the items would have had to be sent back. I then asked the employee to refrain from doing something like that; after all, the block function exists for a reason, so people like that stop getting on your nerves. Now I received another email from eBay on October 25, telling me to send the items back and including a shipping label in the email. When I saw that, I called eBay and asked what on earth that was supposed to mean!?The employee listened to me (why do I actually have to explain all of this again, it’s all documented in the case anyway) and then hung up on me in the middle of the conversation.Then I requested a callback again via the eBay chat and already noticed that no one wanted to call back. I requested the callback several times until the call finally came.The same employee who had hung up on me before was on the line, let me speak briefly, and hung up on me again as soon as I fully stated my name and she had the case in front of her again. As a note, I always give my consent for the call to be recorded, but it really seems to be completely irrelevant to them how platform customers are treated. The whole thing now seems to me as if it is the same employee who opened the case, handled it, and caused this mess, and even on the customer hotline she always gives a different name but still the same voice/tone/accent. What I also really appreciate is that after being hung up on twice by an eBay employee, I don’t get a callback no matter how often I request one. But despite the call being recorded, the employee apparently does not give a damn, because they simply send you an email with the subject “we tried to reach you, but couldn’t...” to get themselves nicely out of it, even though they hung up on me and there were/are no connection problems on my side either. At this point I really feel taken for a ride and left in the lurch. Not only is applicable contract law simply swept under the rug and eBay’s own terms and conditions are not being followed. Now a problem that was “made” by an employee is being turned into my problem, and that almost one month after purchase.Even if I wanted to, I could not send the items back, which by the way were delivered incomplete, because I no longer possess them in that extent, since they have already been traded further (games for other games). I hope this topic gets some attention/listening in the right place. Best regardsdanen9777

Discussions

Seller scams, and now I'm the one suffering the consequences | Members help members | eBay Germany