Seller doesn't send a return label | Members help members

in-339927 · 2026-05-28T16:13:18.064000Z

Hello everyone, I have the following problem: I bought an item on eBay through Saturn, an e-scooter. First the shipping took 1.5 weeks and it’s junk and doesn’t work. Now I wanted to send it back, I also started a return and Saturn says they sent us the label by email. I also got an email, it only says the return label is in the attachment, but there is no attachment. The email with the invoice also has no attachment. They sent the terms and conditions as an attachment. I told the seller that, but all I get is a standard reply: we sent it by email, but there is no attachment. I asked them whether they want to **Autsch**en me, and since then there’s been no response. eBay says I have to send it back by 4/6 or the return will be closed. I can’t reach anyone at eBay, email doesn’t work either. I also can’t hand the return over to eBay, like you can normally do. Can eBay please get in touch here or can someone help me? This can’t be right that I end up being at fault and stuck with this stupid thing; it cost 399 euros.It’s a shame to be left hanging like this by eBay I hope someone can help. I’m really angry that nothing is working properly here anywhere.

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