Seller sends neither return label nor refund | Members help members

d-p-85 · 2025-10-08T16:14:49.284000Z

I started a return request after the item didn’t work (21/09). After some back and forth, the seller said that he had sent the return label (26/09). (The address is somewhere in China). However, this label never arrived for me. According to eBay, I would have to send the item back by 13/10. After I messaged the seller about this, he replied that he would grant me a full refund "because of an error with the return label" without me having to send the item back. For that, I would have to "simply cancel the return" (07/10.). However, the only reason I can give for canceling is that I have received a refund, which is not true.My question now is: Do I have to cancel the return so that the seller can issue a refund, or do I even lose my claim to it because I have to state that I have already received the payment? Thank you very much for your help

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Seller sends neither return label nor refund | Members help members | eBay Germany