Hello everyone,I urgently need help. I bought an item on eBay, but the package was never shipped. The DHL status has shown only “electronic announcement” since 02/01.I have contacted the seller several times, but haven’t received a reply. I also requested a return, which was rejected by the seller, and the return case has since been closed.I paid with eBay balance and don’t know how I can get my money back now.Has anyone had experience with how to proceed in a case like this in order to get buye...

Hello @pixelrack, thank you very much for your contribution. Your seller was able to reject the return because you opened a cancellation and he is a private seller. If you do not receive an item, a buyer protection case for a non-received item should be opened, as @bootyooty already wrote to you. I was still able to step in here and initiated the refund to you, as it is clear that you have not received the item yet. &n...

Seller does not send the goods because the refund was rejected, is the case finally closed | Members help members

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Seller does not send the goods because the refund was rejected, is the case finally closed | Members help members | eBay Germany