Seller: tracking doesn't work, money isn't being paid out | Members help members

mankoschorre-0 · 2025-10-18T17:38:35.005000Z

Hello dear eBay members!I have the following problem:I (private seller) have now had a total of 9 orders for different items, and of course I packed and shipped the items on time. A tracking number was provided for each shipment. Since the shipment status for 6 of the sold items was still showing "shipped" after several days but not "delivered", I went to the trouble of entering the individual numbers directly at DHL, and there it says in very detailed terms that the items were delivered. However, since nothing simply changes in the shipment status on eBay, my money is now of course not being paid out. The first satisfied buyers have already left positive feedback, even though according to eBay tracking they have not yet received their packages, which, as described above, is not true. What can I do now? At first I thought it might be because I am a new seller, but if eBay were withholding the money for this reason, then at the very least the shipment status should be updated. My payout account has also been confirmed, so it can't be that either.I would be very happy to get help from you! Maybe someone here can directly arrange contact with an employee who can take a look at the whole thing?Regards, M. Koschorreck-Eckert

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