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Seller and eBay do not offer refunds!
Summary: sti-2010 reports a problematic purchase in which no invoice was issued and, despite returning the item, no refund was made. They contacted eBay multiple times, where a positive decision on the refund was initially announced, but was later not carried out. Another participant, perfect-sally, points out that in private purchases there is no entitlement to a proper invoice and wonders why the seller covered the return shipping costs, since this is not a complaint. sti-2010 is looking for advice on how they should proceed without involving a lawyer.
We made a purchase and unfortunately the seller did not issue an invoice. Then we returned the laptop to the seller using the return label to get the refund.
After the seller received the item, they opened a case. Back and forth, we called and wrote to eBay dozens of times asking why we weren't getting a refund. We were first told that the case had been decided in our favor and that we would receive the refund within 2 days. Then suddenly not, because the seller was supposed to submit a statement, which still hasn't happened. It's now been almost 2 months and we still haven't gotten our money (over €1000). eBay keeps stalling us for whatever reason. In the meantime, we checked the seller and they're no longer listed under the same name. So we're very disappointed with eBay!
What should we do now? Does anyone have another idea besides going to a lawyer?
anna_s@ebay
·1 month agoHello @sti-2010 ,
nice of you to share your post with us.
It’s a shame that you’ve now had to wait so long for your refund.
I’ve looked into your case and see that a decision was made today. Due to the high value of the item, the decision is now being checked again by our team of experts. This review takes 48 hours. Then you’ll receive a message from us about how the case was decided.
Therefore, I’m asking you one last time for patience.
@bootyooty Thanks 😘
I hope you have a nice day.
Best regards
Anna
perfect-sally
Mentor1 month ago · EditedI think after such a long time it will also be hard for ebay to respond to that.
bootyooty
Mentor1 month ago@anna_s@ebay 😘 could you take a look, please?