I ordered light bulbs and, after the goods arrived, I found that the light bulbs were not new but had already been used. The seller denies this, but is offering a return. Then, according to the seller’s instructions, I sent the goods back. However, without using the return label. According to the delivery service (DHL), the package was also delivered, but the seller is not refunding the purchase amount (€100). I have already contacted the seller 3 times via eBay, but he is not responding. On eBa...

Hello @hsm-hase , thank you very much for your post. Since you did not include the differing tracking number in your return request and also did not escalate the case to eBay ("contact eBay"), your return was automatically closed after the deadline expired. I have now contacted your seller and asked them to refund you the purchase amount as quickly as possible. Until then, I ask for a little more patience here. @bootyooty thanks for the tag. Best regards Elke...

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Seller does not issue a refund | Members help members | eBay Germany