Seller protection? | Members help members

strubbi67 · 2026-07-04T12:13:57.787174Z

I’m a private seller and last week, at the customers’ request, I sent 2 shipments. One arrived today, and the other customer opened a claim through eBay saying she hasn’t received the item. I always point out in my sales text that for uninsured shipments I do not accept any liability if they are lost in the mail. I always offer several shipping options, including insured ones. I also always send customers a photo of the shipment with the postage label already affixed as proof (for me too). Even so, eBay has now withheld the proceeds from the sale until the matter is clarified. It’s not my fault that the customer chooses the cheapest shipping method without liability. Am I now going to be punished for this, and end up stuck with the costs? Item gone and money too?

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