Hello,I sold an item on 14/12. On 20/12, the buyer claims he did not receive the item. Apparently he never specified a drop-off location with DHL and also doesn’t know how to access DHL tracking...Since communicating with this buyer is like a ping-pong match, I wanted to involve eBay - which is possible after 3 business days. Only: somehow that doesn’t work via "My orders". The "Involve eBay" option isn’t available. And eBay sent me an email asking me to please resolve the problem by 29/12.But 3...

Hello @fjooncgn. Thank you for your post. I can confirm that the item was delivered to the buyer on 18/12/2025. Nevertheless, we can only close the case due to the deadline starting from 30/12/2025. Please get in touch again then. I wish you happy holidays and a merry Christmas. 😊 @meinehexe11 Thank you very much for the mention and merry Christmas. ❤️ Kind regards Melina

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Seller protection - turning on eBay doesn’t work. | Members help members | eBay Germany