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ankne-44 · 2026-03-26T14:33:29.971000Z

Case No. 5376370706 – Theft of a high-value item. I am the seller. The item (Samsung S26 Ultra, €1,477) was stolen while in DHL's possession. I have filed a police report: Hesse Police ******-9282. I have evidence of "selective theft" (DHL skipped this specific scan while scanning others simultaneously). DHL is investigating the case from there. According to § 447 of the German Civil Code (BGB), my legal risk ended upon delivery. I need a manual retention order in this case to prevent an automatic refund before the police investigation is complete. I also want to claim seller protection (the label was purchased on eBay). Please provide an upload link so I can submit the official police documents. I'm also not getting any help over the phone, so I'm asking here if anyone can assist me.@melina@ebay @elke@ebay

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