Sale: DHL - 27 days until delivery - money refunded - money gone & item gone :-( | Members help members

schatzfinder123 · 2025-09-30T09:26:14.736000Z

I’d like to briefly ask for your perspective.The item and the money are gone. That’s clear to me already.But how could I have handled it better? Commercial sale / process: Day 1: Customer buys Day 2: I ship an insured parcel with DHLDay 19: Customer gets in touch briefly and bluntly: "Parcel not received. What’s going on?"Day 19: I reply politely, apologize, explain the next stepsDay 19: I file a tracer request with DHLDay 23: To keep everything within the deadline, I refund the purchase price (35 euros)Day 27: Parcel was delivered according to tracking. From the customer, I didn’t hear a single line throughout the whole process, except for the brief message "Parcel not received. What’s going on?" How could I do this better next time? In general on this:Parcel status was "Picked up from the branch" for 26 days and then on day 27 "Delivered".Distance between seller and customer approx. 60 kilometers ...

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Sale: DHL - 27 days until delivery - money refunded - money gone & item gone :-( | Members help members | eBay Germany