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Sales blocked for 2 years – even though eBay removed all 8 defects
Summary: natureboyjena describes a problem with eBay in which negative feedback from a buyer was removed, but the seller account is still banned for two years. Phone customer service confirmed the ban, but without giving a clear reason. An eBay employee, nina@ebay, forwarded the case for review, but the result of the re-review again confirmed the ban because of an unspecified "pattern of activities". perfect-sally and miriam@ebay respond and try to help, even though there is no concrete information about the exact reason for the ban. natureboyjena asks for more detailed explanations in order to understand the decisions.
Hello everyone,
maybe someone here can help me or an eBay employee can review the matter again.
A buyer had won several items from me separately. I then combined them and shipped them together. After that, the buyer claimed not to have received the items and left negative feedback for all eight transactions individually.
I therefore contacted eBay. Customer service reviewed the case and then informed me in writing:
„I have carefully reviewed your case and found that the buyer’s 8 defects violate our policies. Therefore, I have removed them completely from your profile. The deleted defect therefore no longer has any impact on your user account.“
The eight defects were indeed removed.
I have a 100% rating and above-average performance, yet I still cannot sell any items. I have not received a message about an account suspension or selling restriction. I only notice the restriction when I try to list an item.
The phone customer service now told me that my seller account is suspended for two years and that nothing can be changed about it.
I don’t understand that: on the one hand, eBay confirms in writing that the eight defects violate the policies, were completely removed, and have “no further impact” on my account. On the other hand, there still appears to be a two-year selling ban.
Can an eBay employee please check why the selling restriction still exists or forward it to the responsible specialist department?
If the suspension has a different reason, I would at least like to know which specific incident is responsible for it. I do not have any corresponding message from eBay about the suspension.
Thank you!
Steve
nina@ebay
·2 weeks ago@natureboyjena Hey. 🙂 I’d be happy to pass this on for review. You’ll receive a response on this shortly.
@perfect-sally Thanks so much for flagging it. 💖
Best regards,
Nina
natureboyjena
OP1 week agoHello Nina,
many thanks again for forwarding this for review.
Following that, I received a few questions from Miriam by email and answered them in detail. In the meantime, I also received the result of the review.
Unfortunately, the suspension was permanently confirmed. However, the reason given is still only that a “pattern of activities” had been observed that posed a risk to the eBay community.
So the real problem for me still remains: to this day, I have not been told which specific activity or which actions at all led to the original selling restriction.
That is especially difficult to understand because, for the review, I was asked, among other things, what I have changed since then and whether I know the background to the issues at the time. But those very background details were never explained to me.
Could you please ask once more whether at least the specific reason or the relevant actions can be named to me?
Without that information, I cannot understand why my account is being classified as a risk, nor can I specifically respond to the actions being criticized.
Thank you for your support!
Steve
perfect-sally
Mentor1 week agoHello @natureboyjena Nina and the other MA girls are unfortunately no longer here.
And if you received the questionnaire from Miriam and then later the final result, then I think that was it. You unfortunately won’t get any other answer. And yes, we also know that eBay doesn’t express itself clearly and plainly in such matters and doesn’t "call a spade a spade," as the saying goes.
miriam@ebay
Hello @natureboyjena - I see your reply to my email and have passed it on internally again for review - an update will follow.
Best regards
Miriam
miriam@ebay
Hello @natureboyjena - the review by the responsible team is now complete and I sent you another email about it.
Best regards
Miriam
perfect-sally
Mentor2 weeks agoHello @nina@ebay could you take a look? Thanks