Sale canceled after payment received and shipping abroad - what to do? | Members help members

thrylos.25 · 2026-03-17T16:54:25.288000Z

Hello community,I sold an item to a buyer in Australia and shipped it after the payment was received. A few days later, I received an email from eBay saying that the sale was canceled because the buyer is no longer registered with eBay. The rather expensive item is on its way Down Under, and even if I were to get the item back, I would have incurred nearly €100 in shipping costs plus €150 in selling fees. I’m now under maximum stress and may well be left holding the costs. Why doesn’t eBay just release the paid amount??

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Sale canceled after payment received and shipping abroad - what to do? | Members help members | eBay Germany