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Sales limit for custom-made items – how do you handle it?
Summary: fensterbankversand describes the problem of sales limits for products with many size variants and is looking for experiences and tips. They explain that their revenue is being limited by the cap and ask whether variants are assessed differently than individual items. They are also looking for a way to bypass the automatic chatbot and get a manual review of the limits, after previous requests were rejected.
Hello everyone,
we sell window sills, so custom-made goods. We have a product in up to 250 variants – projection times length. That’s exactly where we’re currently hitting the sales limit, and I’d like to know whether others with custom-made goods have the same issue.
The problem: the limit calculates quantity times price across all variants. Five active listings therefore practically tie up our entire limit – even though it’s a very manageable product range. A seller with the same five products in just one size each would have the same revenue at a fraction of the limit usage.
We are a business seller, basic shop, 100% positive reviews, no cases, no returns. The goods are made to order by the manufacturer, in some cases delivered directly to the end customer – so we don’t have any shipping risk from lack of stock.
We’ve gone through the automatic limit check in the cockpit several times, and every time we were rejected. The contact form now leads through a chatbot, which only points to “build up sales history” when it comes to this topic.
My questions for you:
1. Has anyone with variant listings ever reached a manual limit review? Through which route?
2. Is limit usage for multi-variant listings evaluated differently from single-item listings at all, or is it just quantity times price?
3. Is there a trick to get around the chatbot and get a callback?
Thanks for any advice.
perfect-sally
Mentor1 month agoYou have only a single current rating as a seller, and your negative rating from quite some time ago is still visible too.
Then your legally required commercial information is by no means fully provided! It may not necessarily have anything to do with the limit, but it could lead to cease-and-desist letters.
I don’t want to judge whether your refusal to accept returns for such items and variant listings is actually correct.
But since you are of course listed as a new seller, even if the account has existed for a while, you are of course first subject to the limit.