Sales transaction 134747503716 / Case No. 5325272050 / SR#1-471214584141 21-10628-22274 | Members help members

bera_tips · 2026-01-04T17:20:24.197000Z

Online customer service does not correct obvious errors.Sales process 134747503716 / Case No. 5325272050 / SR#1-471214584141 21-10628-22274Hello everyone, I’d like to describe my case here as a private seller, a case I’ve been banging my head against the wall over, to put it mildly, much to my annoyance:BEFORE my shipment could even have reached the buyer, eBay’s online customer service in Germany opened a case after my buyer reported “item not received,” disregarding its own guidelines and my corresponding written notes: case opened just 6 days after shipping, standard parcel transit time (buyer’s CHOICE) according to DHL approx. 3 weeks, since it’s a small remote place on the Romanian Black Sea coast. But eBay not only opened this case prematurely, it also, at short notice and despite my clear and justified objection, reversed the purchase price it had received and immediately transferred this amount back to the buyer. Even at that point, the goods still could not possibly have reached the buyer. Even if, according to the relevant DHL page, it takes longer, DHL delivers reliably worldwide. With almost 100% probability, after 3 weeks the buyer also received the goods in addition to the purchase price that was refunded to him. And of course he then kept quiet, because with parcel shipping delivery is not documented. All my objections in this regard came to nothing: numerous phone calls with customer service, which did cause some astonishment because of the timing of the case process, but which lacked the authority to resolve it; numerous letters to online customer service Germany as part of the multi-step case procedure, all of which were always answered with irrelevant boilerplate text that did not address my comments. Clearly, nobody here wanted to read my texts, or could, and presumably was not meant to; at every stage of the procedure up to the “final judgment,” it remained my “conviction.” After I then lodged another complaint with online customer service Germany, online customer service USA responded as the responsible party. After a longer written back-and-forth, the last letter actually stated that I had indeed proven proper shipping, but that I had missed an unknown 30/30-day deadline for which no source was provided. That makes no sense, because EVEN ON THE DAY OF THE FINAL JUDGMENT by online customer service Germany (total procedure time 9 days) I wrote again, as mentioned above, to eBay Germany, whereupon USA Customer Service in turn got in touch immediately. After that, we remained in lively exchange of views — at least as far as I’m concerned, mostly only with US-side boilerplate. Because not once, never, have I managed to get online customer service, Germany or USA, to give even the slightest statement about the origin of this whole affair, let alone accept responsibility for the fact that eBay opened the case prematurely and thus incorrectly from the outset, instead of rejecting the buyer’s claim. But for resolving such a case, there seems to be no suitable boilerplate text at hand. So then some random text is pulled out of the drawer. Otherwise, customer service would have had to deal with this special case individually, which eBay does not provide for. Thank you for your interest!Axel

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