Sold and shipped, and the buyer doesn't pick it up at the branch | Members help members | eBay Germany

Sold and shipped, and the buyer doesn't pick it up at the branch | Members help members | eBay Germany

Locked

Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.

Community Help & Dialogue

Members help members

Sold and shipped, and the buyer doesn't pick it up at the branch

Hello
I recently sent my 2 shishas to a buyer. And because the buyer wasn’t available, he has to pick up the package at his local branch. But I wrote him twice and got no response, and eBay is holding the money because I only get it once the buyer has the package.
What else can I do to get the buyer to respond.

jenny9_48

99 View listings

Posted 2 months ago·Last reply 2 months ago

4 comments

selina_b@ebay

eBay Team

Mentor2 months ago

Community Support TeamView listings

Hello @jenny9_48,

Thank you very much for your post.

The package was already picked up by your buyer yesterday. I’m happy to forward this to the specialist department.

Please be patient here, we’ll let you know as soon as we receive a response.

@petersmodellbahnstuebchen Thank you for the tag 🤗

Kind regards

Selina

jenny9_48

OP2 months ago

Okay thanks dear @selina_b@ebay for replying so quickly.
And thanks to @petersmodellbahnstuebchen

selina_b@ebay

eBay Team

Mentor2 months ago

Community Support TeamView listings

@jenny9_48 I received the info that the amount should be available in eBay credit starting from 21.05.

Best regards

Selina

petersmodellbahnstuebchen

Mentor2 months ago

Hey @jenny9_48

maybe the lovely @selina_b@ebay can help you here and ask the buyer to pick up the shipment, thanks Selina. 🤗