But the money is not being paid out by eBay because the parcel shop somehow didn’t report it to eBay. In DHL I can see the exact data showing when the parcel was delivered.What can I do so that eBay transfers me the money I’m entitled to?

Hello @schlotzau6 you are only occasionally active as a seller, so eBay is also allowed to withhold funds longer even though delivery has long since taken place. We’ll ask @selina_b@ebay 😘 about it

Sold goods were picked up at a post office branch | Members help members

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Sold goods were picked up at a post office branch | Members help members | eBay Germany