Shipment package was delivered - buyer claims it wasn't - and how does eBay respond? | Members help members

superextragut · 2026-03-17T09:49:59.636000Z

helloand once again, here we goa delivery was not deliveredthe buyer has amassed 37 ratings on eBay in 5 yearswhat a surprisewith this kind of buyer clientele, hardly any parcels arrive, in my experiencegoods value nothing dramatic, 41.00 fortunately, the shipment was insured - HERMES- already asked; delivery was made directly to the front door !! it is a detached house the buyer claims not to have been at home at the time of delivery and has opened a case the real question now is this: how does eBay react?eBay makes HERMES available in the checkout processthat is exactly how it was shippedthe fact that since corona practically no one signs anymore is nothing new; eBay knows that too so that can't be the problem, a search is also unnecessary since it was delivered directly to the door, presumably received by another family member, or maybe by the buyer after all, you can't rule that out either but I'd bet my second bike on the buyer getting his way againin two days the case expires - then an AI will decide in favor of the buyer by defaultI'm so fed up with it, it's been getting worse and worse for years if you read through the eBay help, it's always the same: buyer buyer buyer helpbut seller help in cases like this? nowhere to be seenthe seller is always the scapegoat best regardsandy

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Shipment package was delivered - buyer claims it wasn't - and how does eBay respond? | Members help members | eBay Germany