Hello,since there is no direct customer support (only BOT) I’m trying it hereTopic: Buyer confirmed receipt of delivery, but eBay still doesn’t release the payout I offered the buyer to send both items in one combined shipment, international parcel (without tracking), that was agreed - I even refunded the excess shipping costs to the buyer. I didn’t know beforehand that 2 of my items were going to the same buyer. Everything went really well. Buyer left positive feedback, incl (!) confi...

Ebay evaluates delivery based on the tracking number and the delivery notification in it, not based on communication with the buyers.Customer service will also tell you nothing different if you contact them via the contact options listed in the legal notice.

Shipment arrived without tracking / eBay refuses payout | Members help members

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Shipment arrived without tracking / eBay refuses payout | Members help members | eBay Germany