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Shipping provider cannot be changed
Hi folks, yesterday morning I sold 2 items and sent them as a large letter for €1.80 with the corresponding printed shipping label
shipped. In the afternoon another sale came in and this time only DHL products are shown to me when shipping,
postage received from the buyer €1.80, I’m supposed to send it as a parcel for €4.19.
What could be causing that?
7 comments
turbotuentchen
Mentor3 weeks agoHello @anhaltiner28
Please check in the eBay shipping solution at the top right whether you can switch to the expanded view; it seems you were blessed with the quick view.
anhaltiner28
OP3 weeks agoOnly DHL comes there, until yesterday everything was still working fine too,
Large letter €1.80 - there are only a few sheets in it.
petersmodellbahnstuebchen
Mentor3 weeks agoHi @anhaltiner28
What device are you using on Ebay?
If you're using the browser, which one?
Have you tried deleting the browser history and cookies?
It works without any problems for me with Chrome.
petersmodellbahnstuebchen
Mentor3 weeks agoHey @anhaltiner28
then click on all service providers, then the large letter should also appear. However, letter mail from Deutsche Post is only for documents, not for goods.
Best regards from the Baltic Sea
Peter
turbotuentchen
Mentor3 weeks agoHey @petersmodellbahnstuebchen
within Germany, you can also send goods via letter; internationally, that only applies to documents
petersmodellbahnstuebchen
Mentor3 weeks agoHey @turbotuentchen
you’re "unfortunately" completely right. ❤️👍
Best wishes from the Baltic Sea
Peter
anhaltiner28
OP3 weeks agoEverything's clear on my end again now. Many thanks for the support.
The problem was: the buyer entered a post office branch as the delivery address
(probably right around the corner from him) - so printing
a shipping label as a large letter wasn't possible - unfortunately I didn't notice this right away. So thanks again ...