Shipping label created via eBay = seller protection? | Members help members

qiande-57 · 2025-12-17T09:51:02.393000Z

Hello everyone, I have a question about seller protection on eBay and would appreciate your assessment. I sold my Bluetooth headphones on eBay. The auction ended on 14/12, the sale price was €110, and the buyer also paid €2.99 in shipping costs. I covered part of the shipping costs myself. The buyer paid on the same day.I bought the shipping label directly through the eBay app and dropped off the parcel at a Packstation on the morning of 15/12. I entered my Post number there, but I did not receive any separate proof of drop-off. Unfortunately, I sent a small parcel without tracking. Today I noticed two things that worry me:1. The buyer is a new account with no ratings, and the registration date is also 14/12. 2. The recipient name says something like “X 14” (a normal first name + a two-digit number). According to the map, the address belongs to a normal single-family house in the countryside. I’m now very afraid that this is a scam and that the buyer will open a case in a few days for “item not received” and demand a refund. Online, you often read that eBay decides in favor of the buyer in such cases because of buyer protection. At the same time, I also read that as a seller you have seller protection if the shipping label was created through eBay. So my question is:👉 Is it true that creating the shipping label through eBay automatically provides seller protection - even for a parcel without tracking?👉 Or do I still have to expect a refund anyway? Christmas is just around the corner, and I’d really hate to spend these days constantly worrying.I would be very grateful for your experiences and advice.Thank you in advance!

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Shipping label created via eBay = seller protection? | Members help members | eBay Germany