Hello community,I just printed a shipping label via eBay with an address in Austria, but it was still the old address of the buyer, who now lives in Germany. I wanted to cancel the shipping label that had already been paid for, but that was rejected. I then called eBay, and they told me that it is currently an eBay error that the cancellation is being rejected. The eBay employee has now initiated the cancellation with DHL, but that can take up to 14 days. So far I have not received any confirmat...

Hello @holygrailcollector , thanks for your post. Your request to cancel the shipping label for your buyer in Austria has already been forwarded to the responsible department, but you will not receive a separate confirmation for this. The order for this has already been canceled, so your buyer must place a new order with the correct delivery address with you. @meinehexe11 thanks for tagging me. Kind regards Elke

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Cancellation of shipping label was rejected | Members help members | eBay Germany