Shipping label canceled but no refund received | Members help members

rubberduck04 · 2025-12-11T12:35:59.272000Z

What’s going on with you guys? I’m trying to use the help pages, but all I get is a chatbot that of course doesn’t understand the problem. Then I call you, a young woman with broken speech wants to know my postal code and address and the amount of the canceled label. She says she’ll get back to me. After two minutes she says “hello hello” into the phone, I answer but she apparently can’t hear me.....hung up. So this is how things have ended up after more than 20 years of eBay, communication with your customers (which was always great) is now being outsourced to chatbots and call centers in India (?)?So, how do I get my DHL label refunded. 3 weeks have now passed, but nothing is happening. Or do I have to write it off?Thanks, if anyone knows anything.

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Shipping label canceled but no refund received | Members help members | eBay Germany