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Shipping costs to the USA are not shown in the listing - DE eBay SpeedPAK
Summary: zezela has a problem with the shipping cost information for items sold to the US via DE eBay SpeedPAK. Although the shipping costs are clearly defined and displayed correctly on one of her four listings, a potential buyer is still asking her to confirm the shipping costs. zezela is confused because the American eBay site shows different information on the other listings and is asking for help in understanding this problem.
Hello everyone,
I hope someone sees this and can help me out here.
Here’s the situation with me: I’ve listed items that I also offer for sale in the USA. For this, I use DE eBay SpeedPAK as the shipping method, which I’ve stored via the same setting for four listings. That means there are exact shipping costs for the USA that are defined precisely. Now I received a price suggestion from the USA for an item and, in addition, a private message from the potential buyer saying that they were told to ask me about the shipping costs. That confused me, because as I said, the shipping is set very exactly. And indeed, I then went to the American ebay.com sales page for my item and there it says under shipping:
Shipping:
Will ship to United States. Read item description or contact seller for shipping options
I already don’t understand that, but what makes the whole thing especially strange is that the specifically set shipping price for the USA is clearly visible on the American sales page for one of the four listings I created, all of which use the same setting:
Shipping:
EUR 45.59 (approx US $52.15) eBay SpeedPAK.
...and that’s how it should also appear for the other items, so the buyer shouldn’t even have to ask me about shipping in the first place. As I said, it’s the same setting, and yet I have two completely different scenarios.
I don’t understand it at all. Can anyone help me here?
Thanks and best regards
Ze
zezela
OP2 weeks ago...one more addition from me, because I just checked whether the same problem also occurs on the Australian and British eBay sales page of my item, which goes through the same listing template and is also offered for shipping via DE eBay SpeedPAK: there the exact shipping costs are displayed.
Now I understand even less. So, summarized, the problem is:
4 items = 1 listing template
of which for 1 item: on the US, Australian, and British item pages, the correct shipping costs are shown everywhere
of which for 3 items: on the Australian and British item pages, the correct shipping costs are shown respectively; on the US item page no shipping costs are shown and it says you should contact the seller
Help?