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Shipping status on eBay is not updated
Summary: robbystumpp reports a problem with updating shipping status on eBay, even though the packages were sent with DPD. Several participants discuss possible causes, including mix-ups in assigning shipping carriers. perfect-sally suggests informing an eBay employee. mia@ebay checks the tracking numbers and asks for more information about the shipping method. robbystumpp then confirms that the DPD numbers are working correctly, but the update on eBay still does not go through.
Hello,
what am I doing wrong if I enter a DPD tracking number but it never gets updated. The package was delivered over a week ago, but it is still only marked as shipped? And this with all my sales... e.g. 307161968096
Thank you very much,
mia@ebay
·2 weeks agoHello @robbystumpp ,
many thanks for your post.
I took a look at the stored tracking numbers. They are unusual tracking numbers for your shipping provider? Could you please check that again? Or is it a special shipping method?
Please check your oldest shipment to see whether you can obtain proof of delivery for it.
@perfect-sally - Thanks for the tag.
Kind regards
Mia
robbystumpp
OP2 weeks agoHello Mia,
thanks a lot for taking a look. I ship as usual through my DPD account as a standard parcel. I can download the delivery receipt. But in DPD's standard parcel tracking, the numbers work perfectly. Here, for example, is B2C0177681009930320260904.
robbystumpp
OP2 weeks agoHello everyone,
I think I found the error. I showed the shipment number to AI and it says:
The problem is that you didn't enter a standard tracking code here, but rather a combined MPS identifier (Multi-Parcel-Shipment) from the DPD system or the barcode.
I have to delete three digits at the front and 8 at the end. I've adjusted that and am waiting to see whether it gets updated on eBay.
Thanks to everyone!!!
robbystumpp
OP2 weeks agoHello everyone,
unfortunately I have to bring this up again.
The shipping status still isn’t being updated. That’s not exactly ideal for buyers either if they can’t see where their package is right now.
Can someone from Ebay take a look? Unfortunately, I’m not getting anywhere with the Ebay help :(
Best regards!
perfect-sally
Mentor2 weeks agoHello @robbystumpp
the last mention of an eBay employee unfortunately went unanswered again.
Please name the item number and I’ll tag the employee who’s here now.
@mia@ebay could you please take a look? Thanks
robbystumpp
OP2 weeks agoHello,
Item number 307161968096.
Thanks!
robbystumpp
OP3 weeks agoHello everyone,
Thanks for the super quick replies :)
I ship with DPD and also enter their tracking number. When selecting the shipping provider, I choose DPD Germany.
If I then press the tracking number on the shipped item, a popup with track shipment appears. Here all the points are grey as if I had never shipped anything.
If I click on the tracking number in this popup, it opens the DPD tracking page. In there everything is correct, e.g. delivered.
Thanks also for the comment regarding the business details. Will do.
Best, Robby
perfect-sally
Mentor3 weeks agoBest to please add an ebay employee who can take a look at this. Maybe once again another bug at ebay like so many at the moment.
@nina@ebay can you please take a look? Thanks
petersmodellbahnstuebchen
Mentor3 weeks agoHi @robbystumpp
did you also explicitly specify the shipping carrier DPD alongside the tracking number? It seems to me, based on other reports, that the number ranges for DPD and Hermes are very similar and Ebay then doesn’t assign them correctly.
Best regards from the Baltic Sea
Peter
perfect-sally
Mentor3 weeks ago · EditedDid you actually ship with DPD too? Unfortunately, it’s nothing new that the tracking on eBay is constantly lagging behind.
And you should really take care of the legally required business information. As things stand now, you’re at serious risk of getting a cease-and-desist!