Good evening everyone, I could really use your support with the following situation: Our shop has a shipping time of one business day set. Due to the current snow conditions, however, the shipments could not be picked up by the post yesterday.Now I’m wondering whether and how this affects our service level, and whether there is a way on the part of the shop or the platform to proceed accordingly or counteract this. Many thanks in advance for your help.Best regards

@retouren1a Good evening. 🙂 Unfortunately, we can't prevent defects from occurring in advance. However, you're welcome to check these via the seller portal and have them removed if necessary. If the weather situation continues, we recommend temporarily increasing the processing time to prevent defects. @voli-maus Thank you very much for the tag. ❤️ Kind regards, Nina

Shipping time & service level – weather-related delay | Members help members

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Shipping time & service level – weather-related delay | Members help members | eBay Germany