Distribution of digital licenses / OSS | Members help members

edv-haensel · 2026-04-19T21:22:38.254000Z

Hello everyone,we have been selling digital licenses through Ebay for many years. Sales are worldwide. We send the licenses by email, on the one hand via Ebay message and also by email in parallel. For some buyers, we can neither send messages nor the licenses via Ebay message. A red cross appears. Repeated inquiries with Ebay support brought no solution. Does anyone know the error? We have another problem with some repeat buyers. Here, for 2 or 3 buyers, the offer is billed without VAT. However, the customer is not a business customer and also made no changes. The item is set up correctly. We have checked that, and for other customers the item is billed correctly with VAT. Ebay support is once again no help here. It is recognized that the error lies with Ebay, but you are forwarded multiple times and then the staff just hang up. Do you have the same problems too? I also noticed that Ebay has been refunding the VAT for 2 months at a time for a while now. What’s odd is that the amounts don’t match up from time to time. The invoice submitted to Ebay has been checked several times and is fine. Is there a report where you can check the VAT payout from Ebay? So far I haven’t found anything. Best, Oliver

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Distribution of digital licenses / OSS | Members help members | eBay Germany