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Delayed processing of purchase price offers
Summary: frankshenne63 reports recurring problems with the automatic acceptance of price offers on a sales platform. Although an offer should be automatically accepted, there are delays in which the items are sometimes not shown as sold, which leads to confusion among customers. perfect-sally and hasjana explain that items are only considered sold once payment has been made, which may be the cause of the delays. frankshenne63 finds the situation irritating and annoying.
Hello, and this problem has now come up at least for the 3rd time.
Purchase price offers come in from interested parties and are shown to me. For example: the price is 6 euros, the customer suggests 5 euros. In my offer, I have set the price to 5 euros under "Automatically accept". In principle, the system should then immediately show the item as sold. But nothing happens. In one of the cases, it took almost 24 hours before there was any response.
It gets even worse when the customer, to stick with the example, offers 4 euros and I make a counteroffer to him of 5 euros. That then leads to confusion between the interested party and the seller.
The delay is annoying, and because of that I have already had purchase cancellations.
If the customer accepts the purchase price as such, everything is fine.
Are there any tips here? I thank you in advance for any helpful advice.
Best regards
frankshenne63
OP2 weeks agoAnd again this annoying, tiresome topic.
An interested buyer is offering me exactly the amount via price suggestion for which I have set automatic acceptance. For example: The price is 4 euros, the interested buyer offers 3 euros, and this amount is listed in my offer as "Automatically accept". I was asked to confirm the price suggestion. I did not do that, because according to my logic, the message should appear for me: Item sold, customer will pay, or has paid. But: Nothing.
Am I doing something wrong? Thanks for a quick reply. frankshenne63
hasjana
Mentor2 weeks ago@frankshenne63
it was already written: for price proposals too, the item is now only considered sold once it has been paid for
frankshenne63
OP2 weeks agoThanks for the reply. Anyway, I’ll now get in touch with the interested party and ask how the whole thing went from his side. Best regards frankshenne63
perfect-sally
Mentor1 month ago · EditedHello @frankshenne63
I don't quite understand what you're getting at and which problem you mean, but eBay changed something with price suggestions some time ago, and the item only counts as actually sold once it's been paid for, and before that you won't see it in your orders.
Maybe that helps you, and if not, tell me a bit more about what doesn't seem to be right.
frankshenne63
OP1 month agoThanks first of all for the quick reply.
This is about the following: I receive by email the information from eBay that there is a price offer from an interested buyer. To stick with the example above: my price is 6 euros, the customer wants to pay 5 euros. I have set this amount as Accepted in the offer. That should mean the customer immediately receives the notice that the item has been purchased. Depending on whether he bids on multiple items, he should receive a message from eBay that the goods have been purchased and he can pay. I should get the notification that the goods have been paid for and I can ship them. In theory, anyway.
What's the situation with me? The customer makes a price offer for 2 items, each within the price I accepted. So both are, again theoretically, accepted and sold. But in reality, one item no longer appears and the other is still listed as the customer's offer. If I contact the interested buyer, there is information chaos on their side too. They either get no indication that the item was purchased, or only hours later, etc.
As I said, this crap has happened at least for the third time now and it's really annoying.
frankshenne63
OP1 month agoOnce again, many thanks for the reply. Around 10 p.m., the notice finally came through that the purchase had been completed. It may well be that the delays are due to changes in eBay’s process. But it remains irritating. And annoying.