Beware of RY Electronics eBay customer service useless | Members help members

style4mobile · 2026-06-22T14:20:13.608265Z

Last Friday, 19/06/26, I bought one hundred items from RY Electronics. After the purchase, I completed the checkout and paid for the items and shipping. 20 minutes after the payment, I get a message telling me that I have to pick up the items myself! Up to that point, I still assumed it was a mistake and not deliberate fraud. So I looked at the purchase details on eBay to check. But no, the items are paid for, and so is the shipping. A delivery date of 22.–24.06. is also already listed. Fine, I think, and write to RY Electronics. But I immediately get a reply saying that doesn’t apply and that the items have to be picked up. Apparently that was somewhere in the text after all. Despite the completed purchase, despite the paid auction amount, this seller makes no attempt to comply with the law or eBay’s rules. Because it gets even worse. Over the weekend I received several messages urging me to back out of the purchase. Even the note that I needed the items for shipping to Africa didn’t interest him at all. Without my knowledge, he still canceled the purchase on Monday with the note "at the buyer’s request." Even after repeatedly assuring him that it is absolutely impossible for me to travel from Dortmund to Hamburg to pick up goods worth 3000€ there. He only pointed out that we should just cancel it and he would refund the money. How nice of him to first not send goods worth 3000 €, only to then refund the too-low winning bid of under 100€. So that he can sell the items again on other platforms or otherwise turn them into money. Because the effort of having to sell them to me cheaply and also ship them is too much for him. Despite the auction and purchase contract, civil law, commercial law, eBay is absolutely no help and no support at all: 2.5 hours of phone calls from 19/06 to 22/06. I had already informed eBay on Friday that the buyer had announced he would not ship it and would wait it out until I picked it up myself. On Sunday, I reported again the harassing "Should we now carry out a purchase cancellation?" emails. On Monday, I reported again the purchase cancellation already carried out by the seller. Each time I was nicely put off, but when I asked, "What happens now?" I was told that eBay would review the case, but there isn’t even a case. When I asked, "How does it continue now?" I was told that I would definitely get my money back. When I pointed out that for under a hundred euros I would never be able to buy over a hundred phones and that I’m being ripped off by about 3000 €, I was told that I could take civil action against him. But you didn’t even give me the phone number or email address. And that, even though eBay could watch live as this seller was conning an old woman on its platform. Thanks a lot, eBay, for absolutely nothing. Yes, I’m reporting the seller myself, because eBay does nothing in this case or similar cases...

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