Goods not received despite payment. | Members help members

fliesen-dick · 2025-10-30T23:54:53.645000Z

Hello everyone,We ordered an item in August and paid with Klarna. To this day, the item has not arrived. Meanwhile, the collections agency has contacted me and wants me to pay over €50 in fees and costs for a purchase order of about €5.30 because I did not pay the invoice to Klarna since I did not receive any goods. I can’t get any further with eBay help because we just keep going around in circles; the seller only says that the goods arrived according to the tracking information, but there is no proof of delivery. What’s the next step, and who can I turn to? Thanks in advance.

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