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Goods not received, seller is no longer responding!
Summary: fr-57221 reported problems with an order that was not delivered and difficulties contacting the seller. Despite canceling the item and contacting eBay, there has been no response from the seller. perfect-sally and petersmodellbahnstuebchen provide links and advice on opening a case and on buyer protection. samantha@ebay explains that, in the case of a guest order, the matter can only be clarified by phone for privacy reasons.
Hello, I ordered and paid for an item as a guest on 26/06/2026. I didn't have my password handy. On 27/06 I received confirmation from Ebay that the seller had reported the item as shipped. The package was supposed to be delivered between 30/06 and 02/07! But nothing happened at all. After about 5 days I contacted the seller, who then wrote to me days later that the delivery service was having difficulties. He wrote that to me at least 3 times! I contacted Ebay, but of course I couldn't find anything in my orders. I honestly don't know what else I can do now to get my money back! Of course I cancelled the item, but unfortunately I haven't heard anything more from the seller! Can anyone help me with this?
samantha@ebay
Mentor1 month ago · EditedHello @fr-57221
Since this is a guest order, it can only be handled via phone support. This is for data protection and verification reasons.
Unfortunately, we can't process it here, so please contact the colleagues on the phone again.
Thanks for tagging @petersmodellbahnstuebchen and @perfect-sally
Kind regards
Samantha
fr-57221
OP1 month agoHow do you open a case? I've never done that before!
petersmodellbahnstuebchen
Mentor1 month agoHey @fr-57221 take a look at eBay - Buyer Protection:
https://www.ebay.de/help/policies/ebay-money-back-guarantee-policy/grundsatz-zum-ebaykuferschutz?id=4210&st=3&pos=2&query=Grundsatz%20zum%20eBay-K%C3%A4uferschutz&intent=K%C3%A4uferschutz&lucenceai=lucenceai&docId=HELP1238
However, the lovely @samantha@ebay can also check the current status of your order for you, thanks Samantha. ❤️
Best regards from the Baltic Sea
Peter
fr-57221
OP1 month agoMany thanks for that, Peter, and have a magical weekend
fr-57221
OP1 month ago · EditedHello Peter, I wrote to the seller that I am cancelling the item! Here is the order no. 02-14836-87556
Item no. 800105371833
petersmodellbahnstuebchen
Mentor1 month agoHi @fr-57221
how did you cancel the item, then? Did you open a case? Then please give the order or item number.
Then an Ebay employee can check the matter.
Kind regards from the Baltic Sea
Peter
perfect-sally
Mentor1 month agohttps://www.ebay.de/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=2&query=Hilfe%20bei%20einem%20Kauf%20als%20Gast&intent=Gastkauf&lucenceai=lucenceai&docId=HELP1151