Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
why am I not getting a refund, why did eBay make a mistake when entering the return
Summary: bleile_de reports that they are having problems returning an item bought on eBay. They sent the item back with Hermes, but eBay registered a return with DPD, which led to the case being closed and no refund being issued. Despite contacting customer service several times, the problem remains. melina@ebay from eBay offers to provide a free return label and arrange for the item to be sent back again so that the seller can process the refund.
Good day
I bought a PSP on Ebay article number 12-15092-82139 and opened the return but beforehand I sent the item back with Hermes , in the return Ebay customer service entered DPD instead of Hermes .Then the case was closed after 14 days , reason I did not send the item back .I can't manually enter a tracking number on Ebay .
I have already phoned customer service several times without a refund being made .(Hello Dirk,
We have closed this return request because there was no evidence that the item was sent back to the seller.)
Return number Hermes 02246150003616 package could not be delivered , after consulting Hermes the package was accepted at the branch .
I informed the seller about this , every step is documented on Ebay in the chat log he did not pick up the package and also did not arrange any refund .
It can't be that I am left to bear the loss . And ebay is making excuses .
The return is closed because I chose DPD as the shipping service , sorry I didn't make any mistake I have been with Ebay for 26 years now but I have never experienced anything like this .
I am very annoyed about this kind regards Dirk
bootyooty
Mentor3 weeks agoI don't get it.... it should have been sent back via DPD, you shipped with Hermes.
Now the parcel is with Hermes, the seller isn't picking it up, so of course there won't be a refund at first?
So it will go back to you if the seller doesn't pick it up, or have you already got it back?
melina@ebay
·3 weeks agoHello @bleile_de
Thanks for reaching out to us. We have already provided you with a free return label for this case. The seller is willing to initiate the refund once the item is sent back again. So please return the item as soon as possible.
@meinehexe11 Thanks for the tag.
Best regards
Melina
meinehexe11
Mentor3 weeks agoHi, hi.
@melina@ebay can you please take a look?