Why doesn't eBay delete the negative review? | Members help members

relaxer07 · 2026-04-22T15:19:15.912000Z

Hello everyone, I sold a PC mouse. The sale went smoothly. However, the buyer was annoyed that the mouse no longer has any weights (from the manufacturer). Now he only wanted to rate the product negatively, but not the transaction. He knows I can't do anything about it. We already communicated about this between us, but neither of us can delete / change the reviews. However, my request for deletion was rejected by the "AI decision-maker" because: "A review check has shown that, in the buyer's opinion, the item differs significantly from the description in the listing." But that's not true! I can't know which parts a buyer misses on this product that the manufacturer never even intended. I can't get in touch with anyone by phone, and with the AI assistant I'm just going in circles. Are there any other solutions? Regards

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Why doesn't eBay delete the negative review? | Members help members | eBay Germany