Hello,does buyer protection include the customer's complaint about defective or incomplete goods if it is a private sale.If I sell something and send it insured, I can use the tracking to prove that the goods arrived with the buyer. If the buyer then claims that individual parts are missing or were defective, I have no chance of proving the opposite. In private sales, the ad says "no warranty or returns". As I understand it, I am then not under an obligation to provide proof. But is that actuall...

Hi @manzana-k here you can read what the Ebay buyer protection includes. You can write whatever you want in your listings, but buyer protection still applies. As a private seller, you can only exclude the right of withdrawal. However, this does not apply to incomplete, defective, or undelivered items. You must be able to prove that the exact goods were delivered in the condition described in the listing. If that is not possible, all that remains is to accept the return...

What does buyer protection include? | Members help members

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What does buyer protection include? | Members help members | eBay Germany