What happened here? Italian buyer plays with buyer protection | Members help members

sigar-4916 · 2025-10-20T15:46:37.855000Z

Hello Ebay community, there are so many people here with experience selling. In my case, it's about a private sale of my parents' semi-broken Thermomix with various spare partsI have a lot of trust in other people and in 99% of cases there are no problems, sometimes there are justified complaints but then you just talk things through.Until I came across the 1% of users who are out to exploit this (maybe).DHL delivers quickly and then the seller contacts me saying that "le spatole e la farfalla", so two mixing paddles, are missing. Well, maybe they fell out of the package, but I don't have them anymore. So I ask twice whether the package somehow got damaged, no response. The pictures in the opened return request also do not prove that anything is missing. Okay, they only show the somewhat damaged but sealed (!) package and the side panel of the Thermomix, very helpful...I, unsuspecting good citizen, ask again how the parts can be missing now but the Thermomix survived: no response.So I open a case for non-cooperation by the buyer -> I am supposed to arrange a return or refund. Then once again via the contact form and I get the same thing answered in Italian. So I lose the 44€ and the Thermomix, since a return doesn't make sense. Fine, maybe I should be less trusting.But what puzzles and enrages me is that Ebay writes in the final instance (opening another case)"The buyer complains that the item deviates significantly from the description." (why suddenly significantly? - just say what!)So should he get all his money back just because two plastic parts are missing and he (a commercial Thermomix reseller) can make a nice profit from that?How does Ebay justify buyer protection? Who has to provide evidence? Me, who is supposed to film the packing?I also can't just take any random items from here and there and then claim that, for example, the packaging has dents and therefore (without attaching pictures) I am allowed to get rid of the whole item? I regretted the phone call because I was promised a callback from the specialist department, but it never happened.Of course I reported the buyer and of course selling internationally is risky and of course I can escalate this legally, but I want to understand why Ebay is acting this way. Maybe I also need to think a bit more like a robber and more boldly and then all kinds of things will just fall into my lap for free? Or quite simply: How should I have acted, and when? Grateful for any answer.Best regards, sigar

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