What can I do about a fraudulent item description? | Members help members

yoschi2k2 · 2025-09-22T13:08:58.967000Z

I recently bought https://www.ebay.de/itm/234982088138 , and unfortunately I had already left positive feedback on the transaction when I noticed that the item doesn't actually meet the specifications listed:The item description says USB3.2, but the device only has USB2.1The item description says data transfer rate 5Gbit/s, but the device's data transfer rate is only 480Mbit/sI write "fraudulent" and not just "incorrect" because, in addition, the device lists the values "USB 3.0 Device" and "[...] 6Gbit/s" in the technical data fields "idProduct" and "iProduct" (the contents of which can be freely chosen by the manufacturer), even though it is technically a USB2.1 device with 480Mbit/s. (See also the attached screenshot from lsusb, from which I got all this information). The seller did not address my complaint substantively, but instead claimed that the problem was with my computer and that I had installed the USB drivers incorrectly. That is nonsense; first, the USB drivers required for this are nowadays included directly with the operating system and I haven't changed anything there, and second, I get USB3 connections and data rates without any problems with the same computer on the same USB port when using real USB3 devices.The cable is permanently integrated in the device in question, so unfortunately I can't change anything about that either. I then simply used my right of return, but since the item is sold 100 times over, I think it is important to protect other buyers and therefore submitted a report to eBay. However, this was rejected without any explanation. First with the note that the decision was made "with automated procedures and artificial intelligence" and the subsequent complaint was also rejected again (this time without the note about an automated decision, but also without any explanation):we have reviewed your complaint regarding a decision we made on one of your content reports and have concluded that the content does not violate our policies. What can I do so that less tech-savvy people who are looking for a USB3 device are not fobbed off with and cheated by a USB2 device?

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What can I do about a fraudulent item description? | Members help members | eBay Germany