How does the refund through buyer protection work? | Members help members

schnupuke · 2026-02-13T15:58:45.148000Z

Hello and good afternoon everyone. I'm a bit at my wits' end. I bought 3 things from someone that were listed as new without tags. It wasn't all exactly cheap, otherwise I wouldn't even be bothering with it. However, the items were neither new nor in anything like acceptable condition. It was utter junk, probably worn out and discarded after x years. I messaged the seller, reminded them, and was ignored in every message. Since it was a private sale but through eBay's system and the full transaction went through there, I reported it. So now I'm stuck in the status of the requested return, which the seller is also ignoring. The date that eBay names as the deadline, after which I can then contact eBay myself according to the system, has passed. But I can't contact eBay. So I sent another message saying I can't get any further, and that the seller is reselling one of the items, which obviously isn't allowed.... but I'd really like my money back and I can't contact eBay anywhere or send it back either, etc. etc. My request has now been answered by having the seller's items deleted. But my actual concern, the refund, remains unanswered, and eBay itself isn't addressing it in its notifications either. What can I still do now so that someone handles my issue? Maybe someone here can help me out....Many greetingsS.

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