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we have no support in netherlands again ...with a chargeback from over 900,- euro
Summary: tmeho_nl is experiencing lack of support in the Netherlands for a chargeback issue of over 900 euros on eBay. They explain a buyer has sent the item to a repair firm and initiated a chargeback without returning it, which they view as fraud. They want to communicate directly with the payment service and seek eBay’s seller protection. perfect-sally and selina_b@ebay responded, with selina_b@ebay noting that since a payment dispute is open, they must await the outcome from the payment provider. tmeho_nl expressed gratitude for the attention given to their issue.
we have no support in netherlands again ...with a chargeback from over 900,- euro
worthless support again . busy for 2 weeks now and no help
• Your eBay username: tmeho_nl
• The item number your inquiry refers to: 126115971438
• Username of the other member involved: xxxxxx
- Please note the eBay messages xxxxxxx
- He did not send the item back, but forwarded it to a repair company.
- Before shipping, we pointed out a problem to him, and he agreed to return it.
- He initiated a chargeback of 956 euros without even sending the item back – for us, that is clearly fraud!
We also want to communicate directly with Klarna and fully inform them about how this buyer is acting (a few screenshots and a short text are not enough to explain the situation or defend ourselves).
We also want to make use of eBay seller protection; this is clearly fraud, which is evident from the entire message history.
- THE ITEM WAS NEVER RETURNED.
- INITIALLY HE WANTED TO KEEP THE ITEM.
- HE SENT IT TO A REPAIR COMPANY AND NO LONGER HAS THE ITEM IN HIS POSSESSION.
- THE CHARGEBACK IS ABSURD; WE TOLD HIM HE COULD RETURN THE ITEM AND WOULD GET HIS MONEY BACK AFTER THE RETURN HAD BEEN COMPLETED.
can someone help instead of ingoring us for 2 weeks now??
tmeho_nl
OP1 month agoselina_b@ebay
@perfect-sally Thanks a lot for flagging it 🤗
selina_b@ebay
Good morning @tmeho_nl ,
Thank you very much for your contribution.
Since a payment dispute case has been opened here, we can't do anything. You responded to this request. All we can do now is wait and see what comes out with the payment provider.
@perfect-sally Thanks a lot for flagging it 🤗
Best regards
Selina
tmeho_nl
OP1 month ago@perfect-sally and @selina_b@ebay thanks for some help
Sometimes we get incredibly frustrated with the poor Dutch support. They just take our money, but when we need help, we’re left high and dry. I consider this unacceptable and have been pointing it out for years.
How can we get in touch with Klarna directly about this matter? I have little confidence that eBay will support us as sellers in this case.
perfect-sally
Mentor1 month agoHello @tmeho_nl I’ll forward it to an eBay employee, she’ll get back here.
Good morning @selina_b@ebay could you please take a look? Thanks a lot 🤗