Cancellation policy under "Public information about the company" cannot be updated | Members help members

teppich-outlet24 · 2026-06-10T12:51:48.566000Z

Hello everyone,I have a problem with the legal information in my business eBay account.Under:My eBay → Account → Selling → Seller settings → Show seller legal information in listingsan old withdrawal policy is still being displayed under “Public business information” under “Return policy”.I have already checked/changed the following:- The return policy template has been edited and saved.- The active return policy is: “30-day returns – buyer pays return shipping”.- Domestic returns are enabled.- Return period: 30 days.- Return shipping costs: Buyer.- International returns are disabled.- The terms and conditions / general terms and conditions have already been changed correctly.- The correct text is stored in the active listing.Nevertheless, the old withdrawal text is still being displayed in the “Public business information” section under return policy. If I click “Edit” there, I am only taken to the overview of the templates. But the text there has already been adjusted.My question:Where exactly can I change the text that is displayed under “Public business information → Return policy”?Or does eBay need to reset this old legal text in the background?Thank you very much for your help.

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